Privacy Policy — How Bet Pro App Collects, Uses and Protects Your Data

1Who We Are

Bet pro app operates the platform available at betproapp.pro, including the downloadable mobile app. We are the data controller responsible for the personal information collected through the website, mobile app, and any communications between you and our support team.

Our platform is designed primarily for players in Pakistan, and all our data practices are aligned with the expectations and needs of Pakistani users. When you register, deposit funds in PKR, place a bet on cricket or PSL matches, or contact our support team, you are interacting with systems managed by bet pro app.

If you have any questions about how your data is handled, you can reach our support team through the live chat in your account or via the email address shown in the sidebar of this page.

2What Personal Data We Collect

When you use bet pro app, we may collect the following categories of personal data:

• Identity information: Your full name, date of birth, CNIC number (where required for verification), username and profile details.
• Contact details: Your email address, phone number and any correspondence you send to our support team.
• Payment information: Your JazzCash number, Easypaisa account, Raast ID, bank account details, or card details — depending on which deposit and withdrawal methods you use. We do not store full card numbers; payment data is handled through secure payment processors.
• Account activity: Your betting history, deposit and withdrawal records, bonus claims, VIP tier progression, login times and session lengths.
• Device and technical data: IP address, browser type, operating system, device model, and general location data derived from your IP address.
• Verification documents: Copies of identity documents such as your CNIC, utility bills or payment method screenshots submitted during KYC (Know Your Customer) checks.
• Responsible gaming data: Any deposit limits, self-exclusion requests, session reminder settings or reality check preferences you have set on your account.

3How We Collect Your Data

We collect personal data through several channels:

• Registration: When you create an account on bet pro app, you provide your name, date of birth, email, phone number and other basic details directly.
• Deposits and withdrawals: Payment method details are captured when you initiate a transaction through the cashier section of your account.
• Identity verification: When we request KYC documents, you upload them directly through your account dashboard.
• Using the platform: Your betting activity, session data and account interactions are recorded automatically as you use the platform.
• Cookies and tracking technologies: When you visit our website or use the app, certain technical and behavioural data is collected automatically. See Section 8 for full details on our cookie practices.
• Customer support: Any information you share with our support team via live chat or email is recorded as part of your support history.

4Why We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To create and manage your bet pro app account and verify your identity.
• To process deposits in PKR and pay out withdrawals to your registered payment method.
• To provide you with sports betting, casino games, live casino, bingo and other platform features.
• To administer bonuses and promotions, including verifying eligibility and tracking wagering requirements.
• To detect and prevent fraud, money laundering, multi-accounting and other prohibited conduct.
• To manage our responsible gaming programme, including monitoring for problem gambling indicators and applying account-level limits you have set.
• To respond to your support queries and resolve disputes or complaints.
• To send you service communications such as withdrawal confirmations, security alerts and policy updates. These are operational messages, not marketing materials.
• To send promotional communications where you have opted in. You can opt out at any time through your account settings.
• To improve our platform and personalise your experience based on your betting preferences and activity.
• To comply with our legal and regulatory obligations.

5Data & Purpose Summary

The table below provides a quick reference overview of the main data types we collect and why:

6Sharing Data with Third Parties

Bet pro app does not sell your personal data to any third party, ever. We do, however, share certain data with trusted service providers who help us operate the platform. These partners are contractually obligated to handle your data securely and only for the purposes we specify.

Third parties we may share data with include:

• Payment processors: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Identity verification services: To validate KYC documents and confirm player identity during verification checks.
• Fraud prevention providers: To detect suspicious activity, multi-accounting and unusual transaction patterns.
• Customer support platforms: The technology providers that power our live chat and support ticketing systems.
• Analytics providers: To understand how users interact with our platform so we can improve functionality and experience. Analytics data is aggregated where possible.
• Game content providers: Providers of casino games, live casino content and sports data feeds may receive your player identifier (not your full personal details) to personalise your game experience.

7Payment Data & Financial Information

We take particular care with financial and payment data. When you deposit or withdraw PKR through bet pro app, your payment details pass through secure, encrypted connections. We work only with payment processors that meet industry security standards.

Full card numbers are never stored on bet pro app's servers. Only tokenised or masked references to your payment methods are retained, which allows us to verify your withdrawal destination without holding your full financial details in our own systems.

• JazzCash and Easypaisa transactions are processed through the official APIs of those platforms. Your mobile wallet credentials are not stored by bet pro app.
• Bank transfer details (account number and branch) are stored in encrypted form and used only for processing your withdrawal requests.
• Raast payments use your registered Raast ID, which is stored in your account profile in encrypted form.

8Cookies & Tracking Technologies

Bet pro app uses cookies and similar tracking technologies on our website and app. Cookies are small data files placed on your device that help us recognise you across sessions, keep you logged in, and understand how you use the platform.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, odds format and responsible gaming settings between sessions.
• Analytics cookies: Help us understand which features are most used, how users navigate the platform, and where improvements are needed. This data is analysed in aggregate.
• Marketing cookies: Used only if you have opted into personalised promotional communications. These help us show you relevant promotions based on your interests.

You can manage your cookie preferences through your browser settings or the cookie preference centre within your account. Disabling non-essential cookies will not affect your ability to use the core betting and gaming features of bet pro app.

9How Long We Keep Your Data

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected. The general principles we follow are:

• Account data and transaction records are retained for the duration of your account plus a period of five years following closure, to meet our obligations and handle any late-arising disputes.
• Identity verification documents are retained for five years following account closure.
• Device and IP log data is retained for a rolling 12-month period for fraud detection purposes.
• Support interaction logs are retained for three years from the date of the interaction.
• If your account is suspended due to a suspected breach of our Terms and Conditions, we may retain relevant data for longer while the matter is under investigation or in dispute.

When data reaches the end of its retention period, it is either securely deleted or anonymised so that it can no longer be linked to you personally.

10How We Protect Your Data

Keeping your personal data secure is a core responsibility we take seriously. The security measures we have in place include:

• TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive stored data including identity documents and payment details.
• Access controls that restrict which members of our team can view sensitive account data, based on their role and need.
• Regular security reviews and testing of our platform infrastructure.
• Two-factor authentication (2FA) options available for your account login.
• Automated monitoring for unusual account activity patterns that could indicate unauthorised access.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact support immediately so we can take action to protect it.

11Your Rights Over Your Personal Data

You have the following rights regarding the personal data bet pro app holds about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update most account details directly in your profile settings.
• Right to deletion: You can request that we delete your personal data. This is subject to certain limitations — for example, we are required to retain transaction records for a statutory period. We will inform you of any data we are unable to delete and explain the reason.
• Right to restrict processing: In certain circumstances, you can ask us to stop actively using your data while keeping it on record.
• Right to data portability: You can ask us to provide your personal data in a structured, machine-readable format.
• Right to object: You can object to our use of your data for marketing purposes at any time. You can also opt out of promotional communications through your account notification settings.

12Children's Privacy

Bet pro app is strictly an adults-only platform. Our services are intended only for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

During registration, we collect date of birth information and use this to screen out underage applicants. Where we have reason to believe that an account holder may be under 18, the account will be suspended and any deposits refunded following age verification checks.

If you are a parent or guardian and believe that a minor has registered an account on bet pro app, please contact our support team immediately so that we can investigate and close the account.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal obligations. When we make updates, we will revise the "Last updated" date at the top of this page.

For material changes that significantly affect how we use your personal data, we will make reasonable efforts to notify registered users via the contact details held on their account, such as an email notification or an in-app message when they next log in.

We encourage you to review this Privacy Policy periodically. Continued use of bet pro app after a policy update constitutes your acceptance of the revised version. If you do not agree with any changes, please contact support to discuss your options, including account closure.

14Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how bet pro app handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond promptly.

• Live chat support is available 24/7 directly from your account dashboard — this is the fastest way to raise a privacy concern.
• Email enquiries can be directed to support@betproapp.pro — please note this address is shown as text only and is not a clickable link.
• For data deletion or subject access requests, please include your registered email address and account username so we can locate your record quickly.
• VIP members at Platinum and Diamond tier can also raise privacy requests through their dedicated account manager.

For general platform questions, our FAQ page covers many common topics. For the full terms governing your use of the platform, please read our Terms and Conditions.